Image by Jon Tyson

Frequently Asked Questions


Do you currently have any availability?

I know how frustrating it can be to finally find a counsellor who you think might be a good fit, only to discover that they have no availability for new clients right now. I currently have spaces for new clients.

Please book using the link below if you would like to see available times and to book a consultation.

How do I book a free consultation?

Booking a free 20 minute consultation is easy. Just click here to book a time that works for you, or if you'd rather not use this online booking service then send me a text or an email or give me a call.

How does online counselling work?

I use a secure, password protected room in Zoom. I will email you a link in advance which will take you to a virtual 'waiting room' and at the time of our session I will 'let you in' to our online therapy room. You will need a stable internet connection, a computer with a working microphone and camera and a private space to log in from.
I find that it is often a good idea to hide your 'self-view' as it can often be distracting to look at a video of yourself - if you're not sure how to do this, but would like to, I'm more than happy to talk you through it in our first session together.

What are the benefits of online counselling?

Like any aspect of finding a counsellor, whether online counselling is right for you depends on your own personal circumstances and preferences. However, some benefits are:​

  • You are able to choose a counsellor based purely on whether you feel that you will 'gel' with them rather than where they are based geographically. This is important as research has shown that the biggest factor in whether counselling and psychotherapy is helpful is actually the therapeutic relationship, not the type of therapy that is offered. 

  • It takes less time out of your day as you do not have to commute and there are no commuting expenses.

  • If you feel anxious about coming to therapy then online counselling can be really useful. For some people, heading to and locating a counsellor's premises, ringing the buzzer and sitting in a waiting room can feel really daunting. Some people much prefer logging onto the internet in the comfort of their own familiar surroundings. 

How long does a counselling session take?

Counselling sessions last for 50 minutes and happen on the same day and at the same time every week. If you need to take a week off this is fine - just let me know as soon as you can, and with at least 48 hours notice if possible.

What are your fees?

My fee is based on a sliding scale of £40 - £60 per session, based on what feels fair and affordable to you in your personal circumstances. Counselling sessions that begin from 5.30pm onwards or occur at weekends operate on a sliding scale of £50 -£60. I may be able to offer a small number of concessionary slots - please enquire if you are unable to afford the usual fee (if I have a concessionary place available I will always try to help, if not I may be able to direct you to another service or counsellor).  Payment is made before the session starts, by bank transfer.

How many sessions am I allowed?

As many as you need! Unlike the counselling that is often provided on the NHS or through Employee Assistance Programmes, we are not limited to a certain number of sessions. Some people prefer short-term work (e.g 6 - 12 sessions) whereas other people see their counsellor for years. We will regularly review how things are going for you, so that we can work towards a positive ending as and when this feels right for you.

Is what I talk about in our sessions confidential?

Yes - absolutely. I am a member of the BACP (British Association for Counselling and Psychotherapy) and bound by their ethical practice guidelines. This includes confidentiality.
As is good ethical practice, and a BACP requirement, I have a clinical supervisor with whom I discuss my cases, however this is done anonymously and my supervisor is also bound by BACP guidelines and confidentiality.
There are a few very rare legal exceptions to confidentiality but I will always make you aware of what these rare exceptions would be, and how I would handle these situations, before we commence work together.
Our sessions are never recorded and any brief notes that I keep are anonymised and kept securely. I have undertaken training in GDPR and safe data storage.

What happens if there are problems with the internet connection?

Don't worry, we'll always have a 'Plan B'. The easiest thing to do, in case of internet or computer problems, is usually for me to telephone you.